This chapter deals with the implementation and handover of project deliverables, and the resulting organisational change.
Introduction
This chapter deals with the implementation and handover of project deliverables, and the resulting organisational change. Creating quality deliverables is not enough; they have to be used. If the deliverables are not used, nothing changes once the project is complete. That means no benefits will be realised.
Change is an inevitable outcome of successful projects, but it should not be left to chance. Change can be managed through change management. Change management is a complex subject and this chapter introduces ...
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