The emotional experience
After seeing my daughter off on a gap year and feeling totally grief stricken, I decided to book a cheap and cheerful holiday to Majorca for a week with my husband and son using a well-known, low-cost airline. We arrived at the airport expecting to be treated like sheep and ready to endure a couple of hours of torture in order to get away. I wasn’t disappointed. Our first experience at the check-in desk was after at least 30 minutes of queuing even though we had supposedly checked in online. Our bags were overweight ...
Get Brilliant Customer Service now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
