Skip to Content
Brilliant Customer Service
book

Brilliant Customer Service

by Debra Stevens
January 2011
Beginner
208 pages
3h 37m
English
Pearson Education Limited
Content preview from Brilliant Customer Service
chapter

The emotional experience

Icon

After seeing my daughter off on a gap year and feeling totally grief stricken, I decided to book a cheap and cheerful holiday to Majorca for a week with my husband and son using a well-known, low-cost airline. We arrived at the airport expecting to be treated like sheep and ready to endure a couple of hours of torture in order to get away. I wasn’t disappointed. Our first experience at the check-in desk was after at least 30 minutes of queuing even though we had supposedly checked in online. Our bags were overweight ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.

Read now

Unlock full access

More than 5,000 organizations count on O’Reilly

AirBnbBlueOriginElectronic ArtsHomeDepotNasdaqRakutenTata Consultancy Services

QuotationMarkO’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.
Julian F.
Head of Cybersecurity
QuotationMarkI wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.
Addison B.
Field Engineer
QuotationMarkI’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.
Amir M.
Data Platform Tech Lead
QuotationMarkI'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Mark W.
Embedded Software Engineer

You might also like

Superstar Customer Service

Superstar Customer Service

Rick Conlow, Doug Watsabaugh

Publisher Resources

ISBN: 9780273738077