About The Contributors
David Baskerville is a lead business analyst for a multinational financial services firm, who has had detailed experience of introducing new and re-engineering business processes and procedures. He has undertaken a business analyst role for the last 16 years, supporting the branch network as well as other non-face-to-face delivery channels. He is passionate about the business analyst role and developing others.
Dav Bisessar is a strategist and business architect in IBM’s Global Business Services division. During his 20 years in the business, he has advised chief information and technology officers, and solved major issues in a range of industry sectors, including financial markets, retail, media and government. His work ...
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