September 2013
Intermediate to advanced
288 pages
8h 4m
English
Business analysts are often in a position to work on projects that can make a real positive difference. In this chapter I have applied my thinking about the centrality of leadership to business analysis by reflecting on my role as business analyst in developing and implementing a system used by social workers that was judged to have made just such a positive difference, winning a UK national award and judged to be ‘the one that broke the mould’.
On this project, I played the role of a facilitative leader. The following quote beautifully describes my view of how business analysis should be carried out: ‘The defining feature of facilitative leaders is that they offer process and structure ...
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