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Business Engineering and Service Design, Second Edition, Volume I by Oscar Barros

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OTHER TITLES IN OUR SERVICE SYSTEMS ANDINNOVATIONS IN BUSINESS AND SOCIETY COLLECTION

Jim Spohrer, IBM and Haluk Demirkan, Arizona State University, Editors

  • Modeling Service Systems by Ralph Badinelli

  • Sustainable Service by Adi Wolfson

  • People, Processes, Services, and Things: Using Services Innovation to Enable the Internet of Everything by Hazim Dahir, Bil Dry, and Carlos Pignataro

  • Service Design and Delivery: How Design Thinking Can Innovate Business and Add Value to Society by Toshiaki Kurokawa

  • All Services, All the Time: How Business Services Serve Your Business by Doug McDavid

  • Obtaining Value from Big Data for Service Delivery by Stephen H. Kaisler, Frank Armour, and William Money

  • Service Innovation by Anders Gustafsson, Per Kristensson, ...

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