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Business Engineering and Service Design, Second Edition, Volume I by Oscar Barros

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CHAPTER 1

Introduction

Ever since the idea of Service Science was proposed,1 several lines of work in what is now called Service Science, Management, and Engineering (SSME) have been put forward.2 In the Prolog, we linked our work to a framework related to SSME, developed by Spohrer and Demirkan, for “Service Systems and Innovation in Business and Society,” and concluded that our proposed approach is congruent with their ideas.

This book reports our research and development work in the engineering part of SSME, and in particular, the design of the components of service systems. As stated in the Prolog, our main source of inspiration is Business Engineering, which not only shares the ideas and principles of SSME, but also tries to cover a larger ...

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