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Business Engineering and Service Design, Second Edition, Volume I by Oscar Barros

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Notes

Prolog

1.  Information about the Master in Business Engineering can be obtained at its website MBE (2016), where there are links to Facebook, LinkedIn, and Twitter; also the blog, Barros (2016b), contains books, papers, and theses related to the MBE.

2.  Brocke and Rosemann (2010).

3.  Alexander (1964).

4.  Gamma et al. (1995).

Chapter 1

1.  IBM Research (2004).

2.  Chesbrough and Spohrer (2006); Spohrer et al. (2007); Spohrer and Maglio (2008); Maglio, Kieliszewski, and Spohrer (2010).

3.  Porter (1996); Hax and Wilde (2001); Hax (2010).

4.  Johnson, Christensen, and Kageman (2008); Osterwalder and Pigneur (2009).

5.  Barros (1998b, 2004, 2016a).

6.  Barros and Julio (2011); Barros, Seguel, and Quezada (2011).

7.  Barros (2016a).

8.  Barros ...

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