Change from the Inside Out

TEN

To the Future

STEP 5. Keep the Change Going

At some point, all this preparation and planning, all the effort and angst, will have finally paid off. With some changes there’s a clear demarcation of before and after: a specific day and hour when you move from old reality to new. Having a baby, taking a new job, closing an office. Most changes, though, are less black and white than that. For our friends at Moment Jewelry, I suspect it will be hard to pinpoint the precise moment when the in-store staff are comfortable and fluent in the new reality of integrated in-person and online selling. Or when everyone in the company fully accepts and adopts the new order-to-cash system. Instead, there will be a change team meeting where everyone realizes ...