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Clarity Is Kindness
Early in his career at Eli Lilly and Company, David A. Ricks, now chairman and CEO, was confronted with a big challenge. While he was leading the Canadian affiliate of the company, a key product equating to almost half of its revenue lost intellectual property protection. Try to imagine the situation: key leaders and employees are looking to you for answers about the future of the business and their own livelihood. You have very few options, answers, or solutions. What do you do?
Dave knew that the right approach was to be straightforward and transparent with employees—even if there was very little information to provide at that moment. So, he held a town hall and gave everyone the opportunity to ask questions. He wasn’t ...
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