INDEX
Note: Figures are identified by f following the page number.
- Accenture, 168, 170
- acceptance
- of discomfort, courage for, 133–134
- radical, of hard things, 98–100
- self-care and, 80
- of vulnerability, courage for, 129–130
- Ader, Jill, 145
- Against Empathy (Bloom), 59
- Airbnb, 36–37, 39
- Alziari, Lucien, 74–75
- Angelou, Maya, 99
- Apple, 94, 97
- assumptions, avoiding, 115–116
- Avanade, 116, 121–122
- Bank of America, 50
- Bardwick, Judith, 125
- Batson, Daniel, 85–86
- being present. See caring presence
- benefit, being of, 30
- Biesert, Ulrika, 134, 141
- Bird, 36
- BlackRock, 46–47
- Bloom, Paul, 59
- Bloomberg, 113, 188
- Boston Consulting Group, 195
- Bourke, Evelyn, 28, 72
- Brodin, Jesper, 69, 118–119, 130–131
- Bronstein, Sheri, 50
- Brown, Brené, 129, 132
- BUPA, 72