Chapter 61
Incident Response, Communication, and Professionalism
This chapter covers the following A+ 220-1102 exam objectives:
4.6 – Explain the importance of prohibited content/activity and privacy, licensing, and policy concepts.- 4.7 – Given a scenario, use proper communication techniques and professionalism.
How will you respond to incidents? How will you communicate with customers? How will you deal with the best practices, regulations, and laws that your organization complies with? We’ll answer these questions and more as we progress ...
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