Preface
For nearly a decade, we have worked as a team in teaching, research, and consulting. As a result, we have developed a unique understanding of the product development process. We constantly identify and analyze examples of successful products, many illustrated in this book, and look for new techniques for user-centered research and integrated New Product Development (iNPD). We have come to believe that breakthrough products should provide an optimum experience for the people who buy and use them. They should also provide an equally rewarding and gratifying experience for the product development teams who create them.
We have been consultants to and conducted research with small and large companies. We have also conducted professional ...
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