August 2021
Intermediate to advanced
272 pages
7h 25m
English
Content preview from Customer Experience Excellence
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Acknowledgements
This book would not be possible without the kind support of KPMG, whose published research on customer excellence and the Six Pillars has been referenced throughout. In particular we would like to thank Dan Thomas and David Rowlands from the UK partnership, and also Julio Hernandez, who leads the Customer Centre of Excellence globally for KPMG, for their encouragement and support.
We would also like to thank the amazing people of KPMG who have embedded the Six Pillars in their consulting and digital transformation work worldwide. They have helped innumerable organizations to put customer best practice at the heart of sustainable business. It has been the privilege of our careers to work alongside each of you.
We’re grateful ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.