August 2021
Intermediate to advanced
272 pages
7h 25m
English
Content preview from Customer Experience Excellence
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The new enterprise
The Canadian Prime Minister Justin Trudeau made the prescient observation at Davos 2018 that the pace of change has never been so fast, yet it would never be this slow again (World Economic Forum, 2018). We live in a world of rapidly increasing complexity, which demands that firms must speed up their response to external change through an internal structure that is both flexible and adaptive.
Those businesses that subsequently thrived through the pandemics of 2020 were not the largest, nor the most established, but the most adaptive to change. It was the consumer-packaged goods firms that implemented digital direct channels overnight. The restaurants that became meal-box start-ups to maintain liquidity. The supermarkets ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.