August 2021
Intermediate to advanced
272 pages
7h 25m
English
Content preview from Customer Experience Excellence
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Index
Page numbers in italic indicate figures or tables.
Acosta, G 105
Aghina, W 95
airlines 98, 99, 102–04, 112, 200, 204, 241
Air New Zealand 99, 182 see also case studies
British Airways (BA) 196
‘Know Me’ programme 154
Delta 62 see also case studies
KLM 173
SAS (Scandinavian) 61
Singapore (SIA) 57, 62, 63, 102–03, 133, 199, 208
Virgin America 196
and customer journey analytics 211
mantra 147
Marketplace 207
Anderson, R (CEO, Interface) 16
Apple 207, 234 see also case studies
approach to simplicity 150
Store 58–59, 135, 140, 193, 206
applying the Six Pillars to the organization 166–91
aligning the employee experience with the customer experience 177, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.