What would make your customers loyal: Having them file a class action suit against you or your providing a grandfather clause? The call center manager at a major airline noticed a little spike in calls from passengers in weeks 9 to 13 of a 21-week overview of call volume.
|Report Types||Possible Audience(s)|
|Drill Down||Public Relations|
|Event Driven||Call Center|
What was causing this spike and what impact might it have on retaining customers and increasing revenues?
In this case study there are a number of departments that could use ...