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Critical Conditions: Trust, Commitment, Success
The following critical conditions need to be created:
■ Trust in the Organization
■ Clarity about Commitment
■ Success
Several years ago, the vice-president for finance of a company asked James Wetherbe, a management consultant, what he thought of Harry, the company’s chief information officer. Harry reported to the vice-president of finance, who was disgusted with him. As far as the vice-president was concerned, Harry hadn’t a clue as to what the vice-president wanted him to do.
Wetherbe met separately with both men. He asked Harry to create a list of what he believed were the ten most important things the vice-president wanted him to do, and he asked the vice-president to write down the ...
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