CHAPTER 1

Modern Decision Support

Managers must make decisions in an increasingly complex, rapidly changing, volatile, and ambiguous environment. This environmental turbulence and the challenges of global digitalization increase the risks for managers and organizations. To help reduce and manage risk, now is an opportune time to implement more and better computerized decision support. Managers should implement or update systems to provide better business intelligence (BI), analytics, big data, and other types of computerized decision support. This turbulent environment should motivate managers to evaluate computerized decision support projects to ensure they are serving the purpose for which they were intended. What has changed? Modern decision ...

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