CHAPTER 2

Decision Support Concepts

For more than 40 years, companies have implemented decision support applications. Software and systems have changed and vendors have renamed and repurposed decision support applications to catch the attention of managers. Sometimes software vendor terminology is focused on the narrow purpose of the software; sometimes the focus is on the underlying technology; and sometimes the focus is on targeted users.

Recently, primarily because of technological developments such as smart phones, managers have become more enthusiastic about implementing innovative decision support. This is a positive development, but both managers and technology staff need to examine their expectations for decision support to increase the ...

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