Schematic illustration of a triangle with the text labeled, The realization. An illustration of the text reads, There is a way to do it better. Find it.

Twenty-six seconds later, there was a quick double-knock on the front door, and it swung open. “Sorry, I forgot my cell phone,” the Client half-shouted, as he reentered the house. The Coach was standing three feet away from the swinging door. He was holding the cell phone in his outstretched hand.

The Coach wore tan jeans and leather boots, a charcoal T-shirt, and a black watch with some heft to it. He was smiling, emphasizing the lines around his eyes. Grinning, actually. The Client took back his phone and began to apologize.

“I'm sorry,” he said. What he said next spun out of him like a fork in a garbage disposal.

“I'm sorry I left like that; I just have a lot of obligations and a lot of things that I need to do – lots of stuff on my mind that's really pulling me out of our work and this conversation. Even though when I made the appointment it seemed like a good idea, I am not really in a place where I can focus on myself right now, because I just … well… . Uh, I can't seem to … yeah. What it really is is just something that, uh, half the time I don't even know myself, but I just feel like I can't really be here right now. I hope you understand and again I am really sorry. I also have to say that I don't understand where the hell you were going with that ‘lazy’ remark ...

Get Easier now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.