July 2010
Intermediate to advanced
123 pages
3h
English
Content preview from Effective Sales Force Automation and Customer Relationship Management
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On the Web
Baker, P. (2008, April 24). The 10 most useless CRM-system features. Retrieved from http://www.insidecrm.com/features/10-useless-crm-features-042408/
Bass, A. (2003). Cigna’s self-inflicted wounds: A cautionary tale about the peril of IT transformation and the dangers of counting your chickens before they hatch. Retrieved from http://www.cio.com.au/article/181174/cigna_self-inflicted_wounds?pp=1
Binary Spectrum. (2010, May 23). Key functionalities of CRM software. Retrieved from http://www.binaryspectrum.com/industries/retail/Key-Functionalities-of-CRM.html
Bucholtz, C. (2009, June 15). Is there a service innovation shortage? Retrieved from http://www.insidecrm.com/blog/is-there-a-service-innovation-shortage.php
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.