Figure2.0 Conceptual Model of Operations Management
Introduction
This chapter presents the principles behind the design of business processes and the options available. Processes are all around us, and their design and the organisation of resources impact all aspects of performance indicated by the 5KPIs discussed previously in this book. If we consider we have received poor service, then it does not only indicate there may have been an issue with the server’s attitude, but more likely than not some part of the operations and supply process has not delivered what we require to ...
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