Figure9.0 Conceptual Model of Operations Management
Introduction
Definitions and interpretations of what comprises ‘quality’ vary considerably. In addition, even once defined, how to best manage quality is open to considerable debate. This chapter sets the scene on various views and dimensions of quality systems management.
At its most basic quality control is the measurement of variables or attributes and the use of these data to assess the quality of the operational output. It provides an indication of where changes, if any, should be made to processes, procedures and perhaps even ...
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