Figure5.0 Conceptual Model of Operations Management
Introduction
Once an operations system has been designed and implemented, attention turns to its operational planning, monitoring and control on a day-to-day basis. This chapter introduces the basic concepts of planning and control. It is important to note that whilst many of the theories and concepts were developed for the control of physical stock, their use and application are equally applicable to many aspects of service operations (the key distinction is that instead of managing ‘stock’, the focus is often on capacity, ...
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