Figure10.0 Conceptual Model of Operations Management
Introduction
It is recognised that in-process ‘inspection’ and post operations ‘rectification’ are not enough by themselves to improve operations. Refining processes, after the fact, is a risky approach to adopt. Waiting until systems fail can damage reputation, goodwill and, of course, the bottom line. There is therefore a need for the design of ‘quality management systems’ and specific ‘procedures’ to ensure operations are consistently improved. Of course, there are several quality ‘standards’, against which organisations ...
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