affiliation, 22
alignment, 22
answer first approach, 89
appreciative analysis, 75
auditory people, 67
behavioral level, 6
bullet points, 91
Chief Happiness Officer (CHO), 115–116
coherence, 22
non-verbal, 68
para-verbal, 68
visual, 90
competence, 6
concept, 16
continuous improvement, 82
creativity, 38
debriefing, 82
digital empathy, 6
digitization, 118
divergence–convergence, 15
dysfunctional way, 62
effective ...
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