foreword
I still remember it like it was yesterday—the President of our Greater China business called a meeting with me, the SVP of the Beauty business unit, and Marketing and Finance leaders. Something different was happening in the category . . . we had started growing double digits in the last three months after several years of decline in a row. “There isn’t a new product launch, a new TV ad, or a major new promotion. What is going on?” he asked. We all nodded in the meeting, agreeing that this turnaround was related to how we started using customer data and 1-to-1 marketing, with personalized product recommendations and engaging content tailored to consumers’ beauty needs.
I have pioneered three generations of digital marketing and ...
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