This chapter offers two different approaches to selecting among the methods described in the book. The first is a list of the development phases, with techniques that may be of use in each. If you are in the midst of a project right now, you may find this outline helpful in determining what might be of use to you. You can follow chapter references to learn more about the techniques in the list.
The second is a table that compares the various methods described in the book, in terms of resources and expertise required, with pointers to chapters that outline these methods in more detail.
Finally, we’ve included a list of common complaints or concerns about usability, and some answers you can use to help ...