April 2015
Beginner
288 pages
6h 48m
English
Content preview from Getting an IT Help Desk Job For DummiesBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Contents at a Glance
Part I: So You Want to Be an IT Help Desk Engineer
Chapter 1: Embracing IT Help Desk Jobs
Chapter 2: A Day in the Life of a Help Desk Engineer
Chapter 3: Why Starting at the Help Desk Is an Awesome Choice
Part II: What You Need to Know
Chapter 4: The Education and the Mindset
Chapter 5: Education and Certifications
Chapter 6: Feeding Your Inner Nerd
Part III: Finding the Right Position for You
Chapter 7: The Consulting Nerd
Chapter 8: Working for a Company
Chapter 11: Creating a Winning Resume and Cover Letter
Chapter 12: Surviving the Interview
Chapter 13: Post-Interview Etiquette
Chapter 14: Ten Things Not to Do
Chapter 15: Ten Books You Should Own
Chapter 16: Ten Tools You Should Own
Chapter 17: Ten Resources You Should Use
Chapter 18: Ten Things You Should Learn
Chapter 19: Ten Things You Should Never Say During an Interview
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.