Getting an IT Help Desk Job For Dummies

Index

Symbols and Numerics

_ (underscore), Google search, 208

+ (plus) sign, Google search, 208

− (minus) sign, Google search, 208

“ (quote marks), Google search, 208

43 Folders website, 230

• A •

A+ certification, 17, 68–69

AA (associates degree), 51–52

Acronis True Image tool, 197

ACSP (Apple Certified Support Professional), 17

ACTE (Association of Career and Technical Education), 53

administration

network, 226–227

systems, online resources for, 77

VM technology, 218

Agile

Content Management Systems and, 112

expanding knowledge base, 226

implementation of, 110

Kanban methodology, 110

Lean Production methodology, 110

overview, 108–109

SCRUM methodology, 109–110

use in IT department, 111–112

Agile Project Management For Dummies (Layton), 189

Aldus PageMaker program, 9

AllDup tool, 196

Alpha Stress Level user type, 42

ALT + Tab keyboard shortcut, Windows, 82

AlternativeTo.net website, 79

AMD, 9–10

Amelio, Gil, 9

Amiga, Commodore, 9

Android, 83–84

anger management, 180

antivirus software, 78–79

Apollo computer, 71

AppCleaner tool, 196

Apple

Disk Utility tool, 194, 207

hypervisors, 214

LaserWriter program, 9

Macs, 8–10

Apple Certified Support Professional (ACSP), 17

Apple Remote Desktop (ARD), 121

Apple Support website, 76

Applications menus, Mac OS X, 83

apprenticeships, 53

ARD (Apple Remote Desktop), 121

asset tracking, 22–24

assignments

for consultant, 26–27

prioritizing, 181–182

associate's degree (AA), 51–52

Association of Career and Technical Education (ACTE), 53

assorted general ...