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Getting an IT Help Desk Job For Dummies
book

Getting an IT Help Desk Job For Dummies

by Tyler Regas
April 2015
Beginner
288 pages
6h 48m
English
For Dummies
Content preview from Getting an IT Help Desk Job For Dummies

Index

Symbols and Numerics

_ (underscore), Google search, 208

+ (plus) sign, Google search, 208

− (minus) sign, Google search, 208

“ (quote marks), Google search, 208

43 Folders website, 230

• A •

A+ certification, 17, 6869

AA (associates degree), 5152

Acronis True Image tool, 197

ACSP (Apple Certified Support Professional), 17

ACTE (Association of Career and Technical Education), 53

administration

network, 226227

systems, online resources for, 77

VM technology, 218

Agile

Content Management Systems and, 112

expanding knowledge base, 226

implementation of, 110

Kanban methodology, 110

Lean Production methodology, 110

overview, 108109

SCRUM methodology, 109110

use in IT department, 111112

Agile Project Management For Dummies (Layton), 189

Aldus PageMaker program, 9

AllDup tool, 196

Alpha Stress Level user type, 42

ALT + Tab keyboard shortcut, Windows, 82

AlternativeTo.net website, 79

AMD, 910

Amelio, Gil, 9

Amiga, Commodore, 9

Android, 8384

anger management, 180

antivirus software, 7879

Apollo computer, 71

AppCleaner tool, 196

Apple

Disk Utility tool, 194, 207

hypervisors, 214

LaserWriter program, 9

Macs, 810

Apple Certified Support Professional (ACSP), 17

Apple Remote Desktop (ARD), 121

Apple Support website, 76

Applications menus, Mac OS X, 83

apprenticeships, 53

ARD (Apple Remote Desktop), 121

asset tracking, 2224

assignments

for consultant, 2627

prioritizing, 181182

associate's degree (AA), 5152

Association of Career and Technical Education (ACTE), 53

assorted general ...

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Publisher Resources

ISBN: 9781119018988Purchase book