Harvard Business Review Everyday Emotional Intelligence

How Resilience Works

by Diane L. Coutu

WHEN I BEGAN MY CAREER IN JOURNALISM—I was a reporter at a national magazine in those days—there was a man I’ll call Claus Schmidt. He was in his mid-fifties, and to my impressionable eyes, he was the quintessential newsman: cynical at times, but unrelentingly curious and full of life, and often hilariously funny in a sandpaper-dry kind of way. He churned out hard-hitting cover stories and features with a speed and elegance I could only dream of. It always astounded me that he was never promoted to managing editor.

But people who knew Claus better than I did thought of him not just as a great newsman but as a quintessential survivor, someone who had endured in an environment often hostile to talent. He ...