October 2017
Beginner
384 pages
8h 3m
English
book
Harvard Business Review Everyday Emotional Intelligence
by Harvard Business Review, Daniel Goleman, Richard E. Boyatzis, Annie McKee, Sydney Finkelstein
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CHAPTER 21
Resilience in the Moment
DURING DIFFICULT INTERACTIONS, you may begin to question your perceptions about yourself. For example, suppose a direct report says, “I didn’t attend the meeting because I didn’t think you valued my ideas.” In response, you wonder to yourself, “Maybe I’m not a competent manager after all.”
For many people, the sense that their self-image is being challenged creates intense emotions. These feelings can become overwhelming, making it virtually impossible to converse productively about any subject. For this reason, be sure to address feelings about self-image—in yourself and in the other person—during tough conversations.
Understand Self-Image
Your self-image comes from many different assumptions that you’ve made ...
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