October 2017
Beginner
384 pages
8h 3m
English
book
Harvard Business Review Everyday Emotional Intelligence
by Harvard Business Review, Daniel Goleman, Richard E. Boyatzis, Annie McKee, Sydney Finkelstein
Content preview from Harvard Business Review Everyday Emotional Intelligence
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CHAPTER 10
Writing Resonant Emails
by Andrew Brodsky
IMAGINE SENDING A DETAILED QUESTION to your boss and getting a one-word response: “No.” Is she angry? Offended by your email? Or just very busy? When I conduct research with organizations on the topic of communication, one of the most common themes raised by both employees and managers is the challenge of trying to communicate emotional or sensitive issues over email. Email, of course, lacks most normal cues for relaying emotion, such as tone of voice and facial expressions.
But in many cases, using email is simply unavoidable. So how can you balance the need to communicate with avoiding the potential pitfalls of using emotion in email? Here are three concrete, research-based recommendations: ...
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