Skip to Content
How Leaders Learn
book

How Leaders Learn

by David Novak, Lari Bishop
June 2024
Beginner
288 pages
5h 55m
English
Harvard Business Review Press
Audiobook available
Content preview from How Leaders Learn

Chapter 8 What Every Birdwatcher Knows

Learn to listen

Soon after I became COO of Pepsi’s beverage division, I went on a learning tour of our plants. I visited the Pepsi bottling plant in Baltimore. It was in a tough part of town and had a reputation for being one of our lowest-performing facilities. I knew this would be one of the best places to learn about our big operational challenges.

When I arrived, I was struck by the bullet holes scarring the Pepsi sign and the graffiti covering the building, but those were just cosmetic problems. The real problems were inside the building. This facility earned less money per case than any bottling plant we owned. When we had tried to address the issues with management, the leadership problems became ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.

Read now

Unlock full access

More than 5,000 organizations count on O’Reilly

AirBnbBlueOriginElectronic ArtsHomeDepotNasdaqRakutenTata Consultancy Services

QuotationMarkO’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.
Julian F.
Head of Cybersecurity
QuotationMarkI wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.
Addison B.
Field Engineer
QuotationMarkI’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.
Amir M.
Data Platform Tech Lead
QuotationMarkI'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Mark W.
Embedded Software Engineer

You might also like

Communicate Like a Leader

Communicate Like a Leader

Curtis Newbold

Publisher Resources

ISBN: 9781647827557