CHAPTER 1Organizations Flourish with Strong Leaders
The Measurable Impact of Being Exceptional
Have you ever been part of an organization where things were proceeding smoothly—where goals were achieved, people were productive, and the organization was doing reasonably well? Then a new leader came into the organization, and everything suddenly changed for the better. The energy level of employees went up substantially, pride in the organization increased, the effort and dedication of individuals jumped, bold objectives were enthusiastically accepted, and even greater results were achieved. The differences could be felt by everyone. Better yet, the accountants could measure the improvement.
Perhaps you also have had the opposite experience. You ...
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