Notes
CHAPTER 1
1. Anthony J. Rucci, Steven P. Kim, and Richard T. Quinn, “The Employee-Customer-Profit Chain at Sears,” Harvard Business Review, January-February 1998, pp. 82-98.
CHAPTER 2
1. See the work of Martin Seligman in Authentic Happiness (New York: Free Press, 2011) and Flourish (New York: Free Press, 2002).
CHAPTER 4
1. Jeff Dyer, Harold Greggerson, and Clayton Christiensen, The Innovator’s DNA: Mastering the Five Skills of Disruptive Innovators (Boston: Harvard Business School Press, 2011).
CHAPTER 7
1. John H. Zenger and Kathleen Stinnett, The Extraordinary Coach (New York: McGraw-Hill, 2010).
CHAPTER 9
1. Frederick Herzberg, Work and the Nature of Man (New York: Thomas Y. Crowell, 1969).
2. J. M. Berg, J. E. Dutton, and A. Wrzesniewski, ...
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