June 2013
Intermediate to advanced
216 pages
3h 31m
English
Content preview from How to Change MindsBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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3Establishing Trust
Those who manipulate don’t ask for trust.
Those who influence don’t need to ask for trust; they earn it.
It all begins with trust. Nothing else really matters, nor will any other tactics that are taught really matter, if there isn’t trust. Can the art of creating trust be learned? Yes. Is there a process that can be defined for creating trust? Yes.
THE OLDEST LESSON IN TRUST
For over twenty years, I have been marching into training rooms all over the world, asking audiences to help me figure out what makes people trust other people. I word the question this way:
I want you to think of someone you trust or have trusted in the past on a very deep level. This could be a parent, a teacher, a colleague, a manager, or anyone else ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.