Chapter 10The Basic Quality Toolbox
If ALL you do have is a hammer, you better use it.
TJ McCue, Senior Contributor, Forbes.com
Grace Duffy: As a degreed Archaeologist, I know that the Egyptians used quality tools to build the pyramids. The compass and the square are basic symbols in ancient history and are still used in some engineering graphics (see Figure 10.1 for an image of tool use in ancient Egypt). The evolution of quality tools parallels the evolution of quality itself. Tools are simply vehicles for getting something done “easier, better, faster, cheaper.” This chapter drills down to the basic quality tools, but keep in mind that the best tools are no good without the best people (Chapter 1) and the ...
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