August 2001
Intermediate to advanced
240 pages
8h 28m
English
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Appendix B. Sample Incident Report
This is a sample incident report regarding a real-world situation where a technically-savvy manager arbitrarily shut down a firewall protecting a critical server cluster supporting a major e-commerce company. The names, titles, and locations have been changed.
Incident Chronology
- 09:10
Eric Austin (Chief Engineer) calls Security stating that he noticed the Denver Internet firewall is down.
- 09:17
Mark Brackett (Security Director) asks if the firewall is down due to the scheduled on-site work that he knows will happen soon. Steve Dormann (Operations Manager) is located and replies at 09:41 that that work will happen next week and that today’s problem is not related to any scheduled work activities. Various conference calls and ad-hoc meetings involving the cognizant managers are held to get a handle on the situation and develop courses of action.
- 11:24
Paula Neal (Network Architecture Manager) reports that she turned off the Denver firewall from home since she noted that the site was losing 7 out of 10 DNS queries to the rootserver located at that location.
- 14:30
Word that the Sprint T-1 to Denver (connecting to that rootserver) is down. Operations staff are unable to access the site to determine the scope of the problem.
- 16:30
Adam Cronin (Rootserver Technical Coordinator) reported that the Denver firewall was brought up earlier this afternoon; however, as of this writing, the T-1 connection from Sprint is still inoperative. Security can see that ...
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