Summary
Think through the issues proposed in this chapter during the planning phase and be sure to clearly articulate them in the team’s plans. Further, like so many other issues regarding incident response, it is important to be flexible. Saying, for example, that Subsidiary X is not covered by this service is all well and good until Subsidiary X experiences a crisis. It has been our experience that these administrative issues, while important to understand and plan correctly, should be flexible during times of crisis. The team has to have a customer service orientation to the entire constituency in every sense.
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