Innovative Change Management (ICM)

Index

A

AAA. See Area activity analysis

Ability, 148

lack of, 243

Acceptance phase, 27, 28f

Accepted suggestion, 114

Accountability, 57

Adaptation resources, 201–202

Advocacy skills, 162–163

Advocates, 125–126, 129

Agent, 202

Agent capability, 148

American Express, 92

Anticipated opportunities pain, of status quo, 156

Anticipated problem pain, of status quo, 156

Appraisal, 49

Arcement, Billy, 38–39

Architecture, 148

Area activity analysis (AAA), 217, 229

AS/IS model, 14–15, 143, 158–159

assessment to determining, 192

employee, 23–25

innovation areas, 21–23

PCM addresses people problems, 19–21

Assignment rotation, 212–213

Assimilation capacity, 147

Assimilation stress, 203, 247

AT&T, 59

Attitudes, 75, 205, 207–211

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