granted. In effect, a request for a pay rise is entering into a negoti-
ating process, and this is why preparation is so important before
making any such request.
Having decided on your approach and requirements it is
essential to adopt the right attitude. It is important that you appear
confident, but not cocky; relaxed and not tense; pleasant rather
than confrontational; and businesslike but not emotional. It is also
necessary to avoid antagonizing the person you are approaching,
and this adds power to your elbow when making a complaint. You
can still convey your request to the person without resorting to
belligerence or being falsely apologetic. It ...