July 2013
Intermediate to advanced
152 pages
3h 43m
English
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8. Challenge 6: Listening to the Voice of the Customer
A person cannot listen to the voice of the customer until he or she knows who the customer is. A developer, when conceiving of a complex product, probably cannot visualize the full spate of potential customers or even whether satisfying their requirements is more important than satisfying those of organizational management. Many teams become hamstrung trying to please too many parties or failing to recognize which party would be essential to please.
Take, for example, the true story of an insurance company’s IT group, mandated to build an information system for use by independent insurance agents. The IT project team assumed that a “department” within an insurance company was its customer. ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.