CHAPTER 1: INTRODUCTION TO DIGITAL AND IT STRATEGY
In this chapter, we introduce Digital and IT Strategy and related key concepts. The topics in this chapter include:
• The target audience;
• Key learning outcomes;
• What’s driving change?; and
• ITIL® 4: Digital and IT Strategy and the ITIL guiding principles.
The target audience
The target audience for the ITIL® 4: Digital and IT Strategy training and associated certification is a little different to some of the other ITIL training courses. The material is specifically aimed at:
• IT and business directors;
• Department heads;
• C-suite professionals;
• Leaders who are involved in digital change; and
• Consultants who are working with organisations that are digitally transforming.
So, if you’re ...
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