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ITIL 4 Digital and IT Strategy (DITS) - Your companion to the ITIL 4 Strategic Leader DITS certification
book

ITIL 4 Digital and IT Strategy (DITS) - Your companion to the ITIL 4 Strategic Leader DITS certification

by Claire Agutter
September 2024
Beginner to intermediate content levelBeginner to intermediate
276 pages
4h 1m
English
IT Governance Publishing
Content preview from ITIL 4 Digital and IT Strategy (DITS) - Your companion to the ITIL 4 Strategic Leader DITS certification

CHAPTER 5: APPROACHES TO ACHIEVE MARKET RELEVANCE AND OPERATIONAL EXCELLENCE

In this chapter, we’ll consider the different strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence. The chapter includes these key approaches:

Customer journey.

Omnichannel delivery and support.

Context-sensitive delivery and support.

Customer analytics.

Customer feedback and 360-degree approaches.

It also covers approaches to achieve operational excellence and the financial aspects of Digital and IT Strategy, and strategic approaches for digital organisations. The chapter then explains information from the service financial management and portfolio management practices.

Key ...

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Publisher Resources

ISBN: 9781787784284Publisher Website