ITIL 4 Digital and IT Strategy (DITS) - Your companion to the ITIL 4 Strategic Leader DITS certification

CHAPTER 8: IMPLEMENTING A DIGITAL AND IT STRATEGY

In this chapter, we’ll look at how to take your strategy from ‘on the page’ to being fully implemented in the organisation. This includes:

• Defining operating models for digital organisations;

• The architecture management practice;

• The workforce and talent management practice;

• Leadership skills in a digital organisation;

• Approaches for strategy coordination and implementation;

• The parallel operating model;

• Assessing a successful digital and IT strategy; and

• Digital transformation activities.

Operating models

An operating model is defined within the ITIL publications as a “conceptual and/or visual representation of how an organization co-creates value with its customers and other ...