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ITIL 4 Digital and IT Strategy (DITS) - Your companion to the ITIL 4 Strategic Leader DITS certification
book

ITIL 4 Digital and IT Strategy (DITS) - Your companion to the ITIL 4 Strategic Leader DITS certification

by Claire Agutter
September 2024
Beginner to intermediate content levelBeginner to intermediate
276 pages
4h 1m
English
IT Governance Publishing
Content preview from ITIL 4 Digital and IT Strategy (DITS) - Your companion to the ITIL 4 Strategic Leader DITS certification

CHAPTER 3: DIGITAL AND IT STRATEGY AND THE SERVICE VALUE SYSTEM

In this chapter, we’ll study the relationship between Digital and IT Strategy and the service value system (SVS). This chapter includes:

Opportunity and demand;

Value;

Governance;

Continual improvement;

Practices;

Practice: strategy management; and

Environmental analysis.

Strategic planning should be based on the opportunities and demand that an organisation sees in its environment. The SVS and the service value chain express the organisation’s strategy and provide a structure for plans and actions. The SVS describes how all the elements of an organisation interact to support value creation.

Opportunity and demand

An opportunity is “a situation that allows an organization ...

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Publisher Resources

ISBN: 9781787784284Publisher Website