June 2019
Intermediate to advanced
77 pages
57m
English
Content preview from ITIL® Foundation Essentials – ITIL 4 Edition - The ultimate revision guide
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CHAPTER 4: SERVICE RELATIONSHIPS
This chapter explains service relationships including:
•Service offerings
•Service relationship management
•Service provision
•Service consumption
Service offerings
“A service offering is a description of one or more services, designed to address the needs of a target consumer group. A service offering may include goods, access to resources, and service actions.”
| Goods | With goods, ownership is transferred to the consumer – for example, buying a car. The consumer takes responsibility for future use of the goods. |
| Access to resources | With access to resources, ownership is not transferred to the consumer – for example, renting a car. Access is granted or licensed under agreed terms and conditions – for example, ... |
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