June 2019
Intermediate to advanced
77 pages
57m
English
Content preview from ITIL® Foundation Essentials – ITIL 4 Edition - The ultimate revision guide
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CHAPTER 7: THE SERVICE VALUE SYSTEM
The ITIL Service Value System (SVS) is “a model representing how all the components and activities of an organization work together to facilitate value creation.”
It includes:
•Guiding principles
•Governance
•Service value chain
•Practices
•Continual improvement
•Inputs and outcomes
“The ITIL SVS describes how all the components and activities of an organization work together as a system to enable value creation. Each organization’s SVS has interfaces with other organizations, forming an ecosystem that can in turn facilitate value for those organizations, their customers, and their stakeholders.”
Figure 7 shows the SVS.
Figure 7: The ITIL Service Value System6
The table below further explains the SVS:
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