June 2019
Intermediate to advanced
77 pages
57m
English
Content preview from ITIL® Foundation Essentials – ITIL 4 Edition - The ultimate revision guideBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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CHAPTER 10: PRACTICES IN DEPTH
The ITIL 4 Foundation syllabus also requires 7 practices to be studied in depth. These are covered in this chapter.
Continual improvement
Continual improvement is a general management practice.
“The purpose of the continual improvement practice is to align the organization’s practices and services with changing business needs through the ongoing improvement of products, services and practices, or any element involved in the management of products and services.”
Continual improvement records improvement opportunities in the continual improvement register (CIR). This can be a written document, spreadsheet or database. It allows improvement ideas to be logged, prioritised, tracked and managed. Some ideas are never ...
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